
U.S. House of Representatives to Digitize Constituent Postal Mail
by Guest Blogger, 6/17/2002
On 5/17/02, the U.S. House of Representatives issued a
request for proposals to digitize their e-mail. Labeled the House
Digital Mail Program, it calls for a pilot system to be put in place
that would support the digitization of all mail that comes into the
offices of up to 50 members and two committees.
The anthrax mail scares on the Hill in October 2001, required the
switching of Hill mail facilities to an offsite location. This also
led to security measures that have increased the amount of time it
takes for mail to reach House postal facilities from 3 to 10 days;
and for that same mail to then actually reach member offices from
a day and a half to almost five days.
On 5/28/02, the House Office of Procurement convened a pre-proposal
conference on digital mail, which included a number of key bidders,
and yielded a considerable amount of information about what the
new system might entail. The specifications call for bidders to
offer a turnkey solution that would make all first-class and flat
postal mail (including images of the envelope) available within
24 hours to the appropriate member office in a range of digital
formats (PDF, JPEG, TIFF, etc.) for use with individual
correspondence management systems (CMS) for a short-term period
of three days maximum, and to also propose an alternate scheme for
longer-term storage.
The RFP itself also sheds some light on a number of previously murky
details of around how mail to House members at least is processed
before it gets to member offices. We know, for example, that the
House receive some 53,000 pieces of postal mail on average each day--
which can rise to as much as 100,000 when you factor in postcards and
from legislative campaigns and the like. Five main vendors supply CMS
tools for 100% of all House member offices (and all of those vendore
are eligible to bid on the new system). But only 5 of the 23 standing
House committees use such a system to track correspondence from the
public.
The request for proposals is slated to close on 6/24/02, but there is
no clear idea of when the actual implementation date would be, or
which offices would be involved as of this writing. It does raise some
interesting questions, though, as to whether more direct two-way
electronic communications systems will be supported consistently
across all member and committee offices.
For more information, including details on policies in place regarding
security of House systems and networks:
House Digital Mail Program 5/17/02 Request for Proposals
http://www.house.gov/cao-opp/PDFSolicitations/RHIR2002079.pdf
House Digital Mail Program RFP Addendum
http://www.house.gov/cao-opp/PDFSolicitations/RHIR2002079-amend1.pdf
(this is a document containing questions and answers posed at the
5/28/02 Pre-Proposal Conference on Digital Mail. It includes a list
of attendees, which might also shed light as to who the potential
bidders might be).
House of Representatives General Information Security Guidelines
http://www.house.gov/cao-opp/PDFSolicitations/HISPOL_2.pdf
House of Representatives Protection for Member and Committee Office
Systems from Unauthorized Use
http://www.house.gov/cao-opp/PDFSolicitations/HISPOL_2-1.pdf
House of Representatives Internet/Intranet Security Policy
http://www.house.gov/cao-opp/PDFSolicitations/HISPOL_3.pdf
House of Representatives Handling and Reporting of Information-System
Related Security Incidents
http://www.house.gov/cao-opp/PDFSolicitations/HISPOL_4.pdf
House of Representatives Security Policy for Remote Access
http://www.house.gov/cao-opp/PDFSolicitations/HISPOL_5.pdf
House of Representatives Information Security Policy for Permanent
Connectivity to the House Network
http://www.house.gov/cao-opp/PDFSolicitations/HISPOL_5-1.pdf
