Last week, the Internal Revenue Service (IRS) announced its intention to scrap a two-year-long, $19.5 million project to create a new tax-filing website. The agency's Chief Information Officer cancelled the new website due to "the lack of a comprehensive enterprise strategy that considered industry best practices or advancements in portal technology, and budget challenges due to the significant expenditure requirements necessary to replace existing equipment." That's government speak for, "We let this project get out of hand by not employing proper oversight, and so, now the stuff we were going to buy to utilize our newfangled website won't work with it." You can read the rest of the agency's explanation in their report. Guess those new heights of customer service IRS was striving towards will have to wait a few years.

Image by Flickr user Chandra Marsono used under a Creative Commons license.